Privacy policy

SkillFinda.com recognises the importance of protecting your privacy. Our use of personal data is set out below.

SkillFinda.com Ltd. and our Data Protection Officer

We are SkillFinda Ltd

We have a dedicated data protection officer (“DPO”). You can contact the DPO by writing to the above address, marking it for the attention of the DPO, or using the Contact Us enquiry form.

Consent

By using the .com website, you hereby consent to this Privacy policy and agree to its terms.

PII (Personally Identifiable Information) we collect and how we use it

In order to facilitate some of the services available on this website we need to collect and store your name, address, telephone number, email address and other basic information. The data is stored using appropriate safeguards to ensure security, integrity and privacy.

Any data collected about you will be used only:

  • (if a Consumer) to enable us to validate your review/report or respond to your enquiry as necessary, or
  • (if a Trader) to promote your services and allow us to contact you in relation to your subscription to the Service.

Personal data stored about any consumer will be deleted once it is no longer needed for review validation or any related purpose. See How long is my personal information retained? for details of further automatic data cleansing measures in place.

Legal grounds for collecting/holding your personal data

We rely on the following legal bases to use your personal data:

  1. Where it is needed to provide you with services, such as letting you leave (or for us to validate) a review of a trader as a consumer, or for us to allow you to promote your services on the website and app, as a trader.
  2. Where it is in our legitimate interests to do so, such as to keep records of our communications between you and our staff, or for direct communications related to your trader membership of .com.
  3. With your consent, such as for some direct marketing communications (if a Trader).

When do you share my personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

  •  Insurance (with A-Plan Insurance).
  • Business partners or others who are a part of providing your products and services or operating our business, for example .com membership card printers Aided Presentations Ltd.
  • Other organisations and businesses who provide services to us such as back-up and server hosting providers, IT software and maintenance providers, data storage providers and suppliers of other back-office functions, such as the .com website developers.

We may share your information with Google and Facebook to perform ad measurement services on our behalf, and we obtain consent for such sharing and use as is legally required. These services allow us to measure online conversions driven by Google ads using our first-party data. The data will be used to match customers to Google accounts and report the online conversions driven by Google ad interactions.

Google is committed to protecting the confidentiality and security of the data which is shared. You can read more about how Google uses enhanced conversion data.

We also use personal information in order to serve you advertisements on Google and Facebook. We do this either by means of using retargeting cookies and similar technologies or by matching other unique identifiers, subject to appropriate safeguards and preferences. One such example is when we use Google and Facebook Customer Match lists. Creating these custom audiences enables us to display personalised advertising to our customers, or your information may be used to create lookalikes of similar audiences for targeting. This information is matched on a pseudonymised basis. Both Google and Facebook do not receive any new information from us about you except as necessary to fulfil our instructions.

Do I have to provide my personal information?

We’re unable to provide you with our services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

How long is my personal information retained?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide goods and/or services to you, or
  • Retention periods in line with legal and regulatory requirements or guidance, including GDPR.

There are specific automated data-cleansing actions which occur after set periods, to clear the personal details of website users in line with legal requirements:

  • Consumer reviews have the reviewer’s personal details anonymised (excluding first/last name) after 30 days.
  • Missed appointments have the consumer’s personal details anonymised (excluding first/last name) after 90 days.
  • General enquiries are removed from the website after 30 days.
  • Leads that are closed or become a .com member are removed after 2 years.
  • The details of a .com member that has been archived are removed after 2 years of no updates/activity.
  • Consumer requests to .com members (Email, SMS, and Callback requests) are anonymised after 2 years.
  • The details of those who have left Help & advice questions are removed after 2 years.

Data collected in server logs

We store the following information about each request (page visit) visitors make when visiting .com:

  • IP (Internet Protocol) Address
  • ISP (Internet Service Provider)
  • User agent (browser and OS type)
  • Date and time of each request
  • The URL visited
  • In the event of an error additional information about the request will be captured including headers, cookies and the request body (present on PUT and POST requests).

We collect this information to help us monitor traffic to the website, detect and analyse issues and to filter out unwanted traffic (e.g. unregistered web crawlers/bots).

We hold information in the server logs for 90 days. This information we collect does not directly provide us with any PII (Personally Identifiable Information – such as your name or email address) except where PII is submitted as part of a request that generates an error. For example, if you were submitting your email address as part of an enquiry and an issue was raised your email would be collected as part of the error information.

Your General Data Protection Regulation (GDPR) Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data held by us (commonly known as a subject access request).
  • The right to rectification – You have the right to request that inaccurate personal data we hold is rectified, or completed if it is incomplete.
  • The right to erasure / The right to be forgotten – You have the right to request that we erase personal data that we hold about you. This right is not absolute and only applies in certain circumstances.
  • The right to restrict processing – You have the right to request that we restrict the processing of personal data we hold about you. That is, we may hold that data but may not use it. This right is not absolute and only applies in certain circumstances.
  • The right to data portability – You have the right to request that we transfer the data we have collected about you; directly to you or to another organisation.
  • The right to object to processing – You have the right to object to us processing personal data we collect and hold about you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

A more detailed overview of your rights under GDPR can be found on the Information Commissioner’s Office website.

 

Website terms of use

These Website Terms and Use (“Terms”) tell you the rules for accessing and using our website www.SkillFinda.com (our “Website“).

These Website Terms of Use were last updated on 17th June 2024

Who we are and how to contact us

SkillFinda and our Website is operated and managed by SkillFinda.com Ltd. We are a company incorporated in England and Wales (company number xxxxxx). Our registered office address is at  (“”, “we”, “us”, “our”).

To contact us, please email info@SkillFinda.com 

Our Website and acceptance of these Terms

We provide an online directory service through which visitors and users of our Website (“Visitors”) can access information about local tradespersons who are registered members of our Website (“Traders”).

By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.

We recommend that you print a copy of these Terms for future reference.

There are other terms that may apply to you

These Terms refer to the following additional terms, which also apply to your use of our Website and services:

  • Our Privacy Policy. See further information under the heading How We May Use Your Personal Information.
  • Our Cookie Policy, which sets out information about the cookies we use on our Website.
  • Our Terms of Use, which apply to skilled persons and companies only.

We may make changes to these Terms

We may need to amend these Terms from time to time. Every time you wish to use our Website, please check these Terms to ensure you understand the terms that apply at that time.

These Terms were last updated on the date stated at the beginning of these Terms.

We may make changes to our Website

We may update and change our Website from time to time to reflect changes to our services, our users’ needs and our business priorities.

We may suspend or withdraw our Website

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.

You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

We may transfer these Terms to someone else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

How you may use material on our Website

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Do not rely on information on our Website

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website or any linked website, is accurate, complete, error free or up to date.

Without limiting the generality of the foregoing, we are not responsible for any content, communications, information, advice or other materials posted, submitted, communicated, shared, discussed or otherwise generated through our Website or linked websites, nor do we guarantee the truthfulness, accuracy, completeness or non-infringement of the same. Any actions you take or do not take based on, or related to, advertisements listed on our Website are solely at your own risk.

We are not responsible for Websites we link to

Where our Website contains links to other sites and resources provided by third parties, including Traders listed on our Website, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or any information, products or services you may obtain from them.

We have no control over the content of third party sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you use any third-party links, you do so at your own risk.

Disclaimer

While we require Traders to advertise their services truthfully, fairly and accurately, and we take reasonable steps to remove advertisements from our Website following any complaint from a Visitor or another Trader, we have no control over the accuracy of any advertisement or the capacity of any Trader to fulfil its obligations to a Visitor.

Similarly we have no control over whether a Visitor can/cannot pay for goods/services it requests a Trader to provide.

As such, we disclaim all liability and responsibility for any loss or damage (including personal injury) suffered or incurred by you or another party arising from any related matters whatsoever.

If you wish to complain about an advert posted by a Trader please contact us.

Our responsibility for loss or damage suffered by you

Whether you are a Visitor or Trader:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
  • Different limitations and exclusions of liability will apply as set out in our Terms of Use. If you are Visitor:

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a Trader:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) use of, or inability to use, our Website; or (ii) use of or reliance on any content displayed on our Website.
  • In particular, we will not be liable for: (i) loss of profit, sales business or revenue (whether direct or indirect); (ii) any indirect, economic or consequential loss of any kind (whether or not you have been advised of the possibility of any such loss arising); (iii) loss of business opportunity; (iv) loss or damage to goodwill or reputation; (iv) loss or corruption of data; or (v) loss of anticipated savings.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Prohibited uses

You may use our Website only for lawful purposes. You may not use our Website:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of the provisions of these Terms.
  • Not to access without authority, interfere with, damage or disrupt: (i) any part of our Website; (ii) any equipment or network on which our Website is stored; (iii) any software used in the provision of our Website; or (iv) any equipment or network or software owned or used by any third party.

Disputes

Our Website acts as a directory only for Visitors to view listings of, and obtain information about, services offered by Service providers and to access their contact information.  is not a party to any contract for goods and services agreed between a Visitor and Service provider, nor does it offer such goods or services itself.  does not mediate between Visitors and the Service providers in the event of any dispute arising between them.

Any issues or disputes that may arise between a Service provider and Visitor must be brought directly against each other and not .

Nothing in these Terms shall limit our right to take action against a Visitor or Service provider for breach of these Terms or otherwise comply with legal or regulatory investigations and/or proceedings.

Which country’s laws apply to any disputes?

If you are a Visitor, please note that these Terms, their subject matter and their formation, are governed by the country law in which we operate.